What repair jobs are eligible?

Jobs where diagnosis, repair scope, required parts/specifications, and pricing are already sufficiently established, but the repair is not yet executable.

Do you diagnose or troubleshoot equipment?

No. Technical diagnosis, troubleshooting, engineering, ambiguous parts decisions, pricing, unusual warranty judgment, and safety decisions remain with your team.

Do we need to replace our field-service software?

No. The initial pilot is designed to work with the systems and workflow you already use.

Will Infolden communicate with our customers?

Only within boundaries agreed during onboarding. Communication permissions, escalation rules, and approved workflows are defined before work begins.

Is Infolden replacing our Service Manager or Coordinator?

No. Infolden owns one narrow post-diagnosis workflow so your existing team has less routine progression work to chase.

Forklift & material-handling service

Keep diagnosed repair jobs moving.

Infolden helps forklift and material-handling service companies move repairs stuck on approvals, POs, parts, or scheduling toward executable work — without pulling technicians and Service Managers back into routine coordination.

Discuss a 30-Day Pilot See How It Works

No software migration. No long-term commitment. Your team keeps technical authority.

Post-diagnosis workflow

5 stages

Customer team

DiagnosedTechnician determines scope

Infolden-owned progression

Approval / POCustomer sign-off, purchase order
Parts ReadyApproved parts status and ETA
ScheduledReturn-visit coordination

This is where otherwise-ready repairs commonly wait. Infolden owns progression through it.

Customer team

Ready for RepairExecutable work, back with you

Diagnosed Repairs Moving
Clear Next-Action Ownership
Approval & PO Follow-Up
Parts Status Visibility
Structured Escalations
Return-Visit Coordination
Transparent Case Tracking
Technical Authority Stays With Your Team
No Software Migration
Bounded 30-Day Pilot

The problem

The diagnostic work is done. The repair still isn’t moving.

Once a technician diagnoses a repair, execution may still depend on customer approval, a purchase order, parts availability, administrative follow-up, or coordinating the return visit.

Those jobs compete for attention with active service calls, technicians, customers, and day-to-day service operations. For some service companies, that’s where otherwise-ready work waits.

What that can look like

01Diagnosed work aging unnecessarily
02Quoted work progressing slower than it could
03Repeated follow-up for Service Managers
04Technicians pulled back into nontechnical coordination
05Unclear ownership of stalled jobs

How Infolden works

One owner for the post-diagnosis workflow.

01
Handoff
Your team completes diagnosis, repair scope, parts identification, and pricing.
02
Identify the blocker
We identify exactly what is preventing each eligible repair from progressing.
03
Own routine progression
We handle agreed follow-up around approvals, POs, approved parts status, administrative blockers, and return-visit coordination.
04
Escalate real decisions
Technical, pricing, warranty, safety, and other judgment calls go back to your team.

Outcome

Repair becomes scheduled or otherwise executable.

Scope & authority

Routine progression stays with us. Technical judgment stays with you.

Infolden owns

11 items

Customer approval follow-up
PO follow-up
Quote-status follow-up
Approved parts status and ETA coordination
Administrative blocker tracking
Return-visit coordination
Scheduling follow-up
Stalled-job tracking
Next-action ownership
Transparent case status
Structured escalation

Your team keeps

9 items

Diagnosis
Troubleshooting
Repair engineering
Ambiguous parts selection
Technical decisions
Pricing
Unusual warranty decisions
Safety decisions
Material customer negotiation

30-Day Repair Backlog Conversion Sprint

Start with a bounded 30-day pilot.

The Repair Backlog Conversion Sprint tests Infolden on a small set of real repair jobs without requiring a major operational change.

What the pilot includes

Approximately 10–20 eligible repair cases
One branch or service division
30 days
Founder-led initial delivery
Limited necessary access
Active case ownership
Transparent tracking
Weekly progress summary
End-of-pilot review
No software migration
No long-term commitment

Discuss a 30-Day Pilot

Example pilot tracking view

Illustrative

Example pilot tracking view showing work orders, blockers, next actions, owners and status
Work Order	Blocker	Next Action	Owner	Status
WO-1428	Approval	Follow up customer	Infolden	Active
WO-1431	PO	Request PO	Infolden	Active
WO-1437	Parts	Confirm ETA	Infolden	Active
WO-1442	Technical	Scope clarification	Client	Escalated

WO-1428Active
Blocker
Approval
Next action
Follow up customer
Owner
Infolden
WO-1431Active
Blocker
PO
Next action
Request PO
Owner
Infolden
WO-1437Active
Blocker
Parts
Next action
Confirm ETA
Owner
Infolden
WO-1442Escalated
Blocker
Technical
Next action
Scope clarification
Owner
Client

FAQ

Common questions

Next step

Have diagnosed repairs sitting between quote and execution?

Let’s look at a small, bounded set of real jobs and determine whether Infolden can help keep them moving.